Responsible Gaming
Gaming Should Be Entertainment
At Rocket Casino, we believe gambling should be enjoyed as entertainment only—never as a way to earn money or solve financial problems. If you find yourself gambling to make money or recover losses, it's time to seek help.
We're committed to providing a safe gaming environment for all our players in Australia. Please take time to understand the risks and use the tools available to stay in control.
Age Verification
You must be at least 18 years of age (or the legal age for gambling in your Australian state or territory) to access Rocket Casino and place wagers.
We take age verification seriously. All players must complete identity and age checks before opening an account. It is illegal for anyone under the legal gambling age to participate.
Warning Signs of Problem Gambling
Do any of these apply to you? If so, you may be developing a gambling problem:
- Chasing losses by gambling more to win back money you've lost
- Gambling with money needed for essential expenses like rent, bills, or food
- Hiding your gambling activity from family, friends, or partners
- Feeling anxious, irritable, or restless when trying to reduce or stop gambling
- Spending more time and money on gambling than planned
- Borrowing money or going into debt to fund gambling
- Neglecting work, study, relationships, or hobbies because of gambling
- Lying about how much you gamble or your gambling losses
- Using gambling to escape problems, stress, or negative emotions
- Failed attempts to cut back or stop gambling
If you recognise any of these signs in yourself or someone else, help is available.
Self-Help Tools Available
Rocket Casino provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose in a specified period
- Reality Checks: Receive periodic reminders during your gaming session about how long you've been playing and how much you've wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access to Rocket Casino for a period you choose
- Account Cooling-Off Period: Request a temporary suspension of your account to take a break from gambling
To access these tools, log into your account and visit the Responsible Gaming settings, or contact our customer support team for assistance.
Support Organisations & Help Services
If you or someone you know is struggling with gambling, reach out to one of these organisations:
Australia
Gambling Help Online
A confidential, free counselling service for anyone affected by gambling problems in Australia.
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free, 24/7)
United Kingdom
GamCare
Free, confidential support for problem gamblers and their families.
Website: www.gamcare.org.uk
GamStop
The National Self-Exclusion Scheme for online gambling in Great Britain.
Website: www.gamstop.co.uk
Canada
Responsible Gambling Council
Evidence-based resources and treatment referrals for problem gambling.
Website: www.responsiblegambling.org
United States
National Council on Problem Gambling
Confidential helpline and resources for problem gambling in the US.
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-GAMBLER (1-800-426-2537)
Germany
Bundeszentrale für gesundheitliche Aufklärung (BZgA)
German Federal Centre for Health Education – problem gambling support and counselling.
Website: www.bzga.de
Need Help Now?
If you're struggling with gambling, you're not alone. Problem gambling is treatable, and seeking help is a sign of strength, not weakness.
Take action today:
- Contact one of the support organisations listed above
- Use the self-help tools available in your Rocket Casino account
- Speak to a trusted friend, family member, or healthcare professional
- If you're in Australia, call Gambling Help Online on 1800 858 858 (free, 24/7)
Remember: gambling should only ever be entertainment. If it's stopped being fun, it's time to get help.